Terms & Conditions

1. Booking Confirmation

A booking is considered confirmed once the appointment has been accepted through the booking system, by email, or by direct written confirmation.

The client is responsible for ensuring that the property address, access details, selected services and timing are correct at the time of booking.

2. Cancellation & Rescheduling

A $75 fee applies to cancellations or rescheduling requests made within 24 hours of the scheduled appointment.

Severe weather may require rescheduling for exterior photography, drone work or other weather-sensitive services. In such cases, the session may be moved to the next available suitable date.

3. Property Readiness

The homeowner, tenant or listing agent is responsible for preparing the property before the photographer arrives.

This includes cleaning, decluttering, turning on lights, hiding personal items and making sure all photo areas are ready to be captured without delay.

If the property is not ready on arrival, the quality of the final result may be affected, and additional waiting time, return visits or editing requests may result in extra charges.

For full preparation guidance, please review the home preparation checklist.

4. Access, Safety & Site Conditions

The client must ensure that the photographer has safe and timely access to the property at the scheduled time.

The photographer reserves the right to decline, shorten or stop a session if the property is unsafe, inaccessible, under active construction, occupied in a way that prevents efficient shooting, or otherwise not suitable for photography.

This includes but is not limited to unsafe stairs, aggressive animals, hazardous weather conditions, blocked access, excessive clutter or renovation activity.

5. Additional Fees

The client is responsible for any additional costs connected to the appointment, including but not limited to parking fees, valet fees, building access charges, tolls or extended travel where applicable.

Properties outside the standard service area may be subject to an additional travel fee.

6. Delivery of Media

Final images, video or other media are delivered digitally. Delivery timelines may vary depending on the selected service, project size and editing requirements.

Turnaround estimates are provided in good faith, but delivery may occasionally be affected by workload, technical issues, weather-related rescheduling or requested revisions.

7. Licensing & Usage

Unless otherwise agreed in writing, the client receives a single-use license for the active real estate listing.

Media may not be transferred, sold, reused for a future listing, shared with another agent, builder, stager, designer or third party without written permission.

Commercial, editorial, builder, designer, Airbnb, rental, branding or promotional use requires an extended or separate license.

8. Editing & Creative Control

All delivered images and videos are edited in the photographer’s style and workflow. The photographer retains creative control over composition, editing approach, image selection and final delivery.

Raw files are not included unless specifically agreed in writing.

9. Limitation of Liability

While every effort is made to provide high-quality media and reliable service, the photographer is not liable for delays or incomplete coverage caused by factors beyond reasonable control, including weather, access issues, client delays, technical failures, unsafe conditions or property readiness problems.

10. Acceptance of Terms

By confirming a booking, the client acknowledges that they have read, understood and agreed to these terms and conditions.